Free delivery worldwide to 300 €

General Conditions of Sale

These conditions govern sales of paintings, frames, gift vouchers... made exclusively on the website www.carredartistes.com. They are accessible to the buyer on this site at the time of ordering.

1. Legal notices

Publisher: Carré d’artistes®
SAS [Société par Actions Simplifiée (Simplified Joint Stock Company)] with share capital of €400,000
Registered with the Trade and Companies Register of Aix en Provence under the number n° 437 656 051
Domiciled at 434, les allées François Aubrun – RN7 – Palette – Le Tholonet - 13100 Aix-en-Provence
Publication manager: Stéphanie Tosi
Intracommunity VAT number: FR 27 437 656 051

Customer Services
The Carré d’artistes® Customer Service team is on hand to advise you and answer your queries between Monday and Friday (excluding public holidays) - 9am to 1pm / 2pm to 5pm

  • By telephone: 0033 4 42 92 73 19 (price of a local call from a landline)
  • By email: [email protected]
  • By chat : on the bottom of your screen

You can also consult our list of frequently asked questions.

2. Prices and paintings

The prices displayed on this site are indicated in €, $ or £ - all taxes included - excluding delivery costs (see delivery). Paintings ordered will be invoiced at the price in effect at the time that the order is placed.
With regard to orders outside mainland France: you are the importer of the painting in question.
For paintings shipped outside the European Union, taxes are likely to apply. These taxes are in no way the responsibility of Carré d'artistes®. They shall be borne by you and are your responsibility as much in terms of declarations as payments to the competent authorities and bodies in your country.
The paintings shall remain the full property of Carré d’artistes® until receipt of the full price indicated.

3. Ordering and transaction approval

When you confirm your order by clicking on the “confirm information” button, you are declaring that you have read and accepted these general conditions of sale in their entirety.
As soon as your order has been registered, you will receive an order acknowledgement by email following approval of payment.
We reserve the right to cancel any order made by a customer with whom payment in for a previous order is in dispute.
The contract is binding upon confirmation of payment by the bank.

4. Payment

Payment for your purchases shall be made in €, $ or £. Payment can be made in one of several different ways:

  • By bank card: Payment is made online when you place your order. Your banking data is encrypted during the transaction (SSL technology). You can also pay in three times, without any fees.
  • Paypal
  • Cheque or gift voucher
  • Gift card

If you choose to pay by cheque or gift voucher, your order will be reserved for 72 hours. It will then be dispatched upon receipt of the cheque.
Please remember to:

  • Make your cheque payable to Carré d’artistes®
  • Write your order number on the back of your Cheque 

Enclose the cheque in a stamped, addressed envelope to be sent to:
Carré d’artistes®
434, les allées François Aubrun
RN7 - Palette - Le Tholonet
13100 Aix-en-Provence

"Physical" gift voucher with a 4 figures number must be sent by post with a cheque for complement (if needed).

For PDF gift card ou physical gift voucher with a 16 figures number, you can choose the "Gift Card" payment method and enter the 16 figures to pay. You will be able to complete by credit card if needed.

5. Delivery

Small artworks: 5x5" / 13x13 cm; 7x7" / 19x19 cm; 10x10" / 25x25 cm; 14x14" / 36x36 cm

Orders placed prior to midnight (Paris time, GMT+1), from Sunday to Monday, excluding public holidays, shall be dispatched the following working day. All works ordered together shall be sent as a single order.
Transit time after shipping is 3 to 5 working days in France and 4 to 10 working days for all other destinations. This time frame may vary depending on the destination country and depending on your choice of method (DHL Express is faster). Delivery shall be made to the address indicated on the order form.

The transfer of risks with regard to artworks purchased takes place at the time of their handover by Carré d'artistes® to the carrier.

Large size artworks: 20x20" / 50x50 cm and above
Orders for large size works require a processing period of 7 to 15 days as from receipt of payment.
Transit time after shipping is 3 to 5 working days in France and 4 to 10 working days for all other destinations. This time frame may vary depending on the destination country and depending on your choice of method (DHL Express is faster). Delivery shall be made to the address indicated on the order form.

The transfer of risks with regard to artworks purchased takes place at the time of their handover by Carre d'artistes® to the carrier.

Reservations at the time of receipt of the works 

It is your responsibility in the event of any shortcomings or damage, to inform the carrier of your reservations in a precise and detailed manner, writing “with reservations" on the delivery sheet, in order to take advantage of the contracted insurance policy.
You must send a list detailing the damage to Carre d'artistes® by email or fax within 72 hours of delivery maximum in addition to a copy of the form on which your reservations are indicated.

In case where the order would be a gift, this is the sender who will receive the refund of the order. The type of refund depends on the payment's method of the gift.

6. Right of revocation: reimbursement - online only

If you are not completely satisfied with your order, returning it is quick and easy. You have 30 days as from receiving your order to return the product in its original packaging. You will be refunded the price of the products.
Returned artworks should be sent to Carré d’artistes® - customer service - 434, les allées François Aubrun - RN7 - Palette - Le Tholonet - 13100 Aix en Provence.
We undertake to reimburse you within 15 days of its receipt.

7. Consumer’s guarantee

In the event that the delivered works present one or more hidden defects, you shall send them to us in their original packaging and within 30 days of the delivery date. Carré d’artistes® undertakes to reimburse you. Works can be returned free of charge using Colissimo in mainland France.

8. Rights to the work and intellectual property


The artist shall remain the owner of the copyright. The representation and reproduction rights to the works displayed on the carredartistes.com website belong to the artists and to Carré d’artistes®. There joint authorisation is required in order to exercise these rights.
All items appearing on the site are protected by copyright, trademark law and any other intellectual property rights. No reproduction and/or adaptation shall be made without the authorisation of Carré d’artistes®.

9. Confidentiality

To place an order, you must send us certain information which will be subject to data processing. By confirming your order, you are giving us authorisation to handle your data. In accordance with the law of 6 January 1978, you can access this information, request its amendment or rectification or ask to be removed from our data base by sending an email to: [email protected]

10. Applicable legislation - Jurisdiction

This agreement is subject to French law. In the event that a dispute arises as a result of this contractual relationship, the user and Carré d'artistes® undertake to seek an out of court solution before instigating legal proceedings. In the event of a dispute, you can go to the office of the court nearest to your home.


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