Free delivery worldwide from 300€

FAQ


About Carré d'artistes

1. What is a unique and original artwork?
2. How can Carré d’artistes® offer unique artworks at an affordable price?
3. How do I know the work I am buying is authentic?

Ordering on www.carredartistes.com

1. How do I pay on the website?
2. How is my order prepared?
3. What are the delivery times?
4. How do I buy a frame only?
5. How do I get orders delivered to a different address from my home address?
6. I have reservations about paying by card. Are your transactions secure?
7. Who do I contact if I have a problem on the website?
8. How can I offer a painting as a gift?

Customer services

1. How do I return a work purchased on www.carredartistes.com?
2. How do I obtain an invoice after ordering?
3. How can I find out where is my order?

Other questions...

1. I am a journalist and I want to write an article about Carré d'artistes®
2. I want to order some artworks for my company, how do I do this?
3. For all other questions


About Carré d'artistes

1. What is a unique and original artwork?

All artworks shown on this site are unique and original, so there is only one copy. This is why you will never find the same works in Carré d’artistes® galleries and on the website.

2. How can Carré d’artistes® offer unique artworks at an affordable price?

Our aim is to make art accessible to all. The artists we feature support our project and accept our price policy during temporary exhibitions in Carré d’artistes® galleries and on the website. No matter how well-known the artist is, works of the same format are the same price.

3. How do I know the work I am buying is authentic?

Each artwork is unique and certified by Carré d’artistes®. Each artwork comes with a certificate of authenticity and a biography of the artist explaining the artist’s approach. Each painting is authenticated by a Carré d’artistes® expert.

Ordering on www.carredartistes.com

1. How do I pay for what I buy on the website?

The Carré d’artistes® website is secure. You are offered several payment methods to pay for your order:
• Card

• Card in three installments without any fees

• Paypal

• Cheque (for orders France only)

• Gift voucher

• Gift card

More information about payment methods

2. How is my order processed?

Orders for small works are processed on our premises from Monday to Friday within 24 hours of receipt of payment.
Orders for large works take one to two weeks to process from receipt of payment. To get your order delivered more rapidly, please contact us on 04 42 92 73 19 or via email at 
[email protected] 
Works are packaged securely to protect them from any damage during delivery.
Once your work has been dispatched, you will receive an email confirmation.

More information about the processing of your order

3. What are the delivery times?

After your order has been processed, your work is delivered within three to five working days in France and four to ten working days for other destinations, after receipt of payment. Delivery is free in France without any minimum amount (by Colissimo tracked parcel), and free worldwide from €300!
We can also offer you faster delivery services such as Chronopost, FedEx and DHL.

More information about the delivery of your order

4. How do I buy a frame only

Carré d’artistes offers different types of custom-made frames for sale for Carré d’artistes® artworks.
Order a tailor-made frame 

5. How do I get orders delivered to a different address from my home address?

You can get your order delivered to the address of your choice. Just indicate a different delivery address from the billing address on the page where you also choose your delivery method.

6. I have reservations about paying by card. Are your transactions secure?

Payments are perfectly secure on www.carredartistes.com. Our website uses the SIPS ATOS secure payment system and SSL encryption system, which means that commercial transactions and information exchanged when paying by card are protected and confidential.


7. Who do I contact if I have a problem on the website?

Our Customer Services department can give you all the information you need and answer all your questions from Monday to Friday (except holidays), between 9 am and 6 pm. Call us on +33 (0)4 42 92 73 19 or send us an email at [email protected]

8. How can I give someone a gift card?

Gift cards are available for the amount of your choice. They are valid for one year and can be used on the website or in Carré d'artistes® France galleries. Payment by gift card can be topped up by another method of payment.

Gift cards are available immediately by email or can be sent to the address you indicate and can be personalized with your message.

You also can create a communal fund and share it with your friends

Offer a gift card

Customer services

1. How do I return a work purchased on www.carredartistes.com?

Carré d’artistes® has set up a straightforward system so you can buy your works in complete peace of mind knowing that you can return them quickly and easily if you change your mind.
If you don’t like the work you’ve ordered and want to exercise your right to return it, you can do so within a statutory 30-day period from receipt of your parcel.

Free return from Metropolitan France:

You can return your order FREE by Poste Colissimo as follows:
1. Contact Customer Services by email or telephone to obtain a free Colissimo returns slip in France only.
2. Return your purchases in their original packaging and attach the free returns slip to the following address:
Carré d’artistes - Service client - 434, les allées François Aubrun - RN7 - Palette - Le Tholonet - 13100 Aix en Provence.

Returns from abroad:

1. Contact Customer Services by email or telephone.
2. Return your purchases in their original packaging and attach the returns slip to the following address:
Carré d’artistes - Service client - 434, les allées François Aubrun - RN7 - Palette - Le Tholonet - 13100 Aix en Provence.

We will then credit a full refund to your account for the returned purchases within a maximum period of two weeks after receipt of your parcel. An email will be sent to you on receipt of the parcel.

2. How do I get an invoice after I have ordered?

You can view and print the invoice for your order from your customer account in the “My orders” section.

3. How do I find out where is my order?

Once you have placed your order, you’ll receive a link to track your parcel.

Other questions...

1. I am a journalist and I want to write an article about Carré d'artistes®

We provide you with a Press page where you can find all useful information about our galleries, collections and artists through press releases.
For any other questions, you can contact us by email at
 [email protected] or by telephone on +33 (0)4 42 92 73 19 from Monday to Friday, 9 am to 1 pm and 2 to 6 pm.

2. I want to order artworks for my company, how do I do this?

To order Carré d'artistes® artworks for your company, contact our customer services department directly by email at [email protected] or by telephone on +33 (0)4 42 92 73 19 from Monday to Friday, 9 am to 1 pm and 2 to 6 pm. We will help you prepare a personalized order.

3. All other questions ...

You can contact us by email at [email protected] or by telephone on +33 (0)4 42 92 73 19 from Monday to Friday, 9 am to 1 pm and 2 to 6 pm.


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