From delivery from 300€

General Conditions of Sale

These conditions govern sales of paintings, frames, gift vouchers... made exclusively on the website www.carredartistes.com. They are accessible to the buyer on this site at the time of ordering.

1. Legal notices

Publisher: Carré d’artistes®
SAS [Société par Actions Simplifiée (Simplified Joint Stock Company)] with share capital of €400,000
Registered with the Trade and Companies Register of Aix en Provence under the number n° 437 656 051
Domiciled at 434, les allées François Aubrun – RN7 – Palette – Le Tholonet - 13100 Aix-en-Provence
Publication manager: Stéphanie Tosi
Intracommunity VAT number: FR 27 437 656 051

Customer Services

The Carré d’artistes® Customer Service team is on hand to advise you and answer your queries from Monday to Friday (excluding public holidays) – 9 am to 1 pm / 2 pm to 5 pm.

  • By telephone: 0033 4 42 92 73 19 (price of a local call from a landline)
  • By email: [email protected]
  • By chat : on the bottom of your screen

You can also consult our list of frequently asked questions.

2. Prices and paintings

Prices displayed on this site are indicated in €, $ or £  – including all taxes but excluding delivery costs (see delivery). Paintings ordered will be invoiced at the price in effect at the time that the order is placed. With regard to orders from outside mainland France: you are the importer of the painting in question. For paintings shipped outside the European Union, taxes are likely to apply. These taxes are in no way the responsibility of Carré d'artistes®. They are payable by you and are your responsibility as much in terms of declarations as payments to the competent authorities and bodies in your country. The paintings shall remain the full property of Carré d’artistes® until receipt of the full price indicated.

3. Ordering and transaction approval

When you confirm your order by clicking on the “confirm information” button, you are declaring that you have read and accepted these general conditions of sale in their entirety. 
As soon as your order has been registered, you will receive an order acknowledgement by email following approval of payment.
We reserve the right to cancel any order made by a customer with whom payment for a previous order is in dispute.
The contract is binding upon confirmation of payment by the bank.

4. Payment

Payment for your purchases shall be made in €, $ or £. Payment can be made in one of several different ways:

  • By bank card: Payment is made online when you place your order. Your banking data is encrypted during the transaction (SSL technology). You can also pay in three installments, without any fees applicable.
  • Paypal.
  • Check or gift voucher
  • Gift card

If you choose to pay by check or gift voucher, your order will be reserved for 72 hours. It will then be dispatched upon receipt of the check. 

Please remember to:

  • Make your check payable to Carré d’artistes®
  • Write your order number on the back of your Check 

Enclose the check in a stamped, addressed envelope to be sent to:
Carré d’artistes®
434, les allées François Aubrun
RN7 - Palette - Le Tholonet
13100 Aix-en-Provence

A "physical" gift voucher with a four-digit number must be sent by post with a check for the balance (if required).

For a PDF gift card or physical gift voucher with a 16-digit number, choose the "Gift Card" payment method and enter the 16-digit number to pay. You can complete the balance by credit card if required.

5. Delivery

Small artworks: 5x5" / 13x13 cm; 7x7" / 19x19 cm; 10x10" / 25x25 cm; 14x14" / 36x36 cm

Orders placed prior to midnight (Paris time, GMT+1), from Sunday to Monday, excluding public holidays, shall be dispatched the following working day. All works ordered together will be sent as a single order.

Transit time after shipping is three to five working days in France and four to ten working days for all other destinations. This time frame may vary depending on the destination country and depending on your choice of method (DHL Express is faster). Delivery will be made to the address indicated on the order form.

The transfer of risk with regard to artworks purchased takes place at the time of their handover by Carré d'artistes® to the carrier.

Large size artworks: 20x20" / 50x50 cm and above.
Orders for large-size works require a processing period of seven to 15 days from receipt of payment. 
Delivery time after shipping is three to five working days in France and four to ten working days for all other destinations. This timeframe may vary depending on the destination country and depending on your choice of method (DHL Express is faster). Delivery will be made to the address indicated on the order form.

The transfer of risks with regard to artworks purchased takes place at the time of their handover by Carre d'artistes® to the carrier.

Reservations at the time of receipt of works 

It is your responsibility in the event of any shortcomings or damage, to inform the carrier of your reservations in a precise and detailed manner, writing “with reservations" on the delivery sheet, in order to take advantage of the contracted insurance policy.
You must send a list detailing the damage to Carre d'artistes® by email or fax within 72 hours of delivery in addition to a copy of the form on which your reservations are indicated.

In the event of the order being a gift, the sender will receive the refund. The type of refund depends on the gift payment method.

6. Right of revocation: reimbursement - online only

If you are not completely satisfied with your order, returning it is quick and easy. You have 30 days from receiving your order to return the product in its original packaging. You will be refunded the price of the product/s.
Returned artworks should be sent to Carré d’artistes® - customer service - 434, les allées François Aubrun - RN7 - Palette - Le Tholonet - 13100 Aix en Provence. 
We undertake to reimburse you within 15 days of receipt.

7. Consumer guarantee

In the event that works delivered present one or more hidden defects, send them to us in their original packaging and within 30 days of the delivery date. Carré d’artistes® undertakes to reimburse you. Works can be returned free of charge using Colissimo in mainland France.

8. Rights to the work and intellectual property

The artist shall remain the owner of all copyright. The representation and reproduction rights to the works displayed on the carredartistes.com website belong to the artists and to Carré d’artistes®. Joint authorization from the above parties is required in order to exercise these rights.
All items appearing on the site are protected by copyright, trademark law and any other intellectual property rights. No reproduction and/or adaptation shall be made without the authorization of Carré d’artistes
®.

9. Confidentiality

To place an order, we require certain information that will be subject to data processing. By confirming your order, you authorize us to handle your data. In accordance with the law of January 6, 1978, you may access this information, request its amendment or rectification or ask to be removed from our database by sending an email to [email protected]

10. Applicable legislation - Jurisdiction

This agreement is subject to French law. In the event that a dispute arises as a result of this contractual relationship, the user and Carré d'artistes® undertake to seek an out of court solution before instigating legal proceedings. In the event of a dispute, you can go to the office of the court nearest to your home.


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