Delivery & return

Delivery

Rapid dispatch and careful preparation of your order

Orders for small artworks made on line through www.carredartistes.com are processed within 24 hours (between Monday and Friday excluding national holidays).

Check our international delivery fees.

We dispatch artworks to anywhere in the world, in secure packaging. For delivery outside the European Union, customs duties or VAT on importation may be applied.

Orders for larger artworks (20x20" / 50*50 cm and above) require a processing time of between 7 and 15 days as from receipt of payment.

Shipping methods

  • Colissimo suivi

Colissimo Suivi delivery is provided by La Poste within 3 to 5 working days following dispatch. If you are out at the time of delivery, the Post Office will leave you a transit advice note which is valid for 15 days and which you should take with you to the Post Office when you collect your package.
A tracking number is attributed to each of your orders allowing you to track your package through the Colissimo website.

You will receive your tracking number by email as soon as your order is prepared and ready to be sent. You can also find it in your customer account under the “my orders” section.

  • Chronopost

Chronopost delivery is provided by La Poste during normal business hours, Saturday included. The delivery time frame is 24-48 working hours. To take full advantage of the Chronopost service, please ensure that someone will be at home on the day of delivery or arrange for your order to be delivered to your workplace. A tracking number is assigned to each of your orders allowing you to track your package through the Chronopost website. The location of your package will be updated at very regular intervals. You will receive your tracking number by email as soon as your order is prepared and ready to be sent. You can also find it in your customer account under the “my orders” section.

  • Specialised carrier 

This method of delivery is specially designed for the transportation of fragile items and ensures that your artworks are treated with the utmost care during their delivery. The upper time frame for this type of delivery is 5 working days. Delivery is made upon appointment arranged with the carrier by text message or phone call. Delivery hours are from Monday to Saturday (delivery window of 2 hours in the provinces and 4 hours in the Paris region).
The delivery man or woman will make the delivery in person to ensure that our artworks are carefully transported to the door of your house (or to your floor if you request this on your order).

Carriers we trust are :

Free delivery in France mainland (without any minimum of amount) and worldwide (from $300)

Return

If you are not completely satisfied with your order, returning it is quick and easy. You have 30 days as from receiving your order to return the product in its original packaging. You will be refunded the price of the paintings.
Returned artworks should be sent to Carré d’artistes® - customer service - 434, les allées François Aubrun - RN7 - Palette - Le Tholonet - 13100 Aix en Provence. We undertake to reimburse you within 15 days of its receipt.

The Carré d'artistes® customer service team is at your disposal

The Carré d’artistes® customer service team is on hand to answer your questions between Monday and Friday (excluding public holidays) - 9am to 1pm / 2pm to 6pm

• By telephone: 0033 4 42 92 73 19 (price of a local call from a landline)

• By email: [email protected]

• By chat on the bottom of your screen

You can also consult our list of frequently asked questions


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