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Delivery & return

Delivery

Rapid dispatch and careful preparation of your order

Orders placed online through www.carredartistes.com for small artworks are processed within 24 hours (from Monday to Friday excluding national holidays).

Check our international delivery fees.

We dispatch artworks in secure packaging to anywhere in the world.

For delivery outside the European Union, customs duties or VAT on imports may be applied.

Orders for larger artworks (20x20" / 50*50 cm and above) require a processing time of between seven and 15 days from receipt of payment.

Shipping methods

  • Delivery in gallery

The delivery in gallery is shipped by Chronopost 24h in France and by DHL Express abroad. This way of shipping allows you to choose a delivery in the Carré d'artistes® gallery of your choice (in France, Italy, Spain, and in USA). When the order is received, you will receive a confirmation email. Upon receipt, you can withdraw your order in gallery. Present yourself with your ID card and order number. Your order is available 15 days in your gallery.

  • DHL

The delivery time is 24-48 working hours (Express) or 5-7 working days (Eco). This method of delivery is specially designed for the transportation of fragile items and ensures that your artworks are treated with the utmost care during their delivery. Delivery is made upon appointment arranged with the carrier by text message or phone call. Delivery hours are from Monday to Saturday. The delivery man or woman will make the delivery in person to ensure that our artworks are carefully transported to the door of your house (or to your floor if you request this on your order).

Free delivery to France (without any minimum of amount) and worldwide (from 300 €)

Return

If you are not completely satisfied with your order, returning it is quick and easy. You have 30 days from receipt of your order to return the product in its original packaging. You will be refunded the price of the paintings.
Returned artworks should be sent to Carré d’artistes® - customer service - 434, les allées François Aubrun - RN7 - Palette - Le Tholonet - 13100 Aix en Provence. We undertake to reimburse you within 15 days of receipt of the returned artwork.

The Carré d'artistes® customer service team is at your disposal

The Carré d’artistes® customer service team is on hand to answer your questions between Monday and Friday (excluding public holidays) - 9am to 1pm / 2pm to 6pm (GMT+1)

• By telephone: +33 4 42 92 73 19 (price of a local call from a landline)

• By email: [email protected]

• By chat on the bottom of your screen

You can also consult our list of frequently asked questions


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