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Terms and Conditions and Cancellation policy

GENERAL CONDITIONS OF USE / SALE
The present conditions govern the sale of products (works, frames, gift cards...)
exclusively on the site www.carredartistes.com. They are accessible on this site by the buyer at the time of order.

The GTC are applicable exclusively to the online sale of products Carré d'artistes marketed by Carré d'artistes on the website https://www.carredartistes.com, hereinafter "the site", whose access is free and open to all Internet users.
The actual order of products Carré d'artistes is open to any user respecting the Terms of Use of the site.
To make an order online, the user must presolusquere register by creating a personal account on the site, and that the login and password have been assigned.
The modalities of online ordering are defined and detailed in Article 5 of these GTC.


PUBLISHER

Publisher : Carré d'artistes
SAS with a capital of 479 400 €.
Registered in the RCS of Aix en Provence under the number 437 656 051
Domiciled at 230 chemin des valladets, 13510 Eguilles
Director of publication : Stéphanie Tosi
Intracommunity VAT number : FR 27 437 656 051


1.CUSTOMER SERVICE

The Customer Service Carré d'artistes is available to inform you at any time and answer
your questions from Monday to Friday (except holidays) - 9h to 13h / 14h to 18h
By phone : 04 86 31 85 33 (price of a local call from a landline)
By contact form : here
By chat, at the bottom right of your screen



2. PRICES AND TABLES
The photographs illustrating the products, as accurately as possible for a perfect information of the consumer, do not constitute however a contractual document.
The prices appearing on this site are indicated in €, $, HKD $, SGD $, or TRY - all taxes included -
excluding delivery charges (see delivery). The paintings ordered are invoiced at the price in force at the time of the recording of the order.
In the event of a price promotion, the professional seller undertakes to apply the promotional price to any order placed during the promotion period.
When ordering outside of France: you are the importer of the painting concerned.
For paintings shipped outside the European Union, taxes may be eligible. These duties and sums are not the responsibility of Square Artists. They will be at your expense and are your responsibility both in terms of declarations and payments to the authorities and agencies of your country.
The paintings remain the sole property of Carré d'artistes until full payment of the price indicated.
The offers and prices proposed on the site may be exclusive and different from distance selling offers proposed in catalogs, promotional mailings, asilages, or by phone.
Some offers proposed in catalogs, mailings, asilages or by telephone may not be available on the website.


3. ORDER AND VALIDATION OF THE TRANSACTION
When you confirm your order by clicking on the "validate information" button, you declare that you have read and
declare that you have read and accepted all of these general conditions of sale.
To place an order, the consumer, after having filled his virtual basket by indicating the selected products and the desired quantities, completes and validates his order and provides the information relating to the delivery and the method of payment.
To validate his basket, the customer will have to click on the tab "Finish his order". This intention of payment generates a sequence of collection of information necessary for the completion of the order.
For a first order, you will have to create a personal account with a valid email address and a password of your choice.
This online registration will allow the recording of the information necessary for the completion of the first order, and will simplify your possible future orders.
This email address is also communicated to each new order placed on the site.
You will be asked to specify the billing information of the order and the delivery information of the order.
This last step will allow us to specify the delivery time of the order and the amount of the delivery charges.
It is expressly stated that the order will not be processed if the email address provided is invalid or inoperative.
The communication of the valid e-mail address is under the sole responsibility of the customer who cannot seek the responsibility of the seller in case of failure to complete the order due to the transmission of an invalid or inoperative e-mail address, for each of the orders made on the site.
As soon as your order is registered, an acknowledgement of receipt will be sent to you by e-mail after validation of the payment.

Any modification of the order by the consumer after confirmation of his order is subject to the acceptance of the seller.
The seller reserves the right to make changes to the product ordered that are related to technical developments under the conditions provided in Article R. 132-2-1, V of the Consumer Code.
We reserve the right to cancel any order from a customer with whom there is a dispute over payment of a previous order. The contract is concluded upon confirmation of payment by the bank.

It is reminded that in application of article 1124 of the Civil Code, are unable to contract, in the measure defined by the law, the not emancipated minors and the protected adults in the sense of article 488 of the Civil Code. 

If exceptionally the ordered products are unavailable, in whole or in part, at the time of delivery, the seller informs the customer within two working days following the validation of the order and contacts him to propose a refund.

The archiving of online transactions and invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with Article 1348 of the Civil Code.



4. PAYMENT
The payment of your purchases is made in €, $, HKD $, SGD $, or TRY. Several means of payment
are possible:
-By credit card: it is done online when you order. Your banking data are
encrypted during the transaction (SSL technology).
Payment in installments: in France with Alma, if you pay your order in installments,
you accept Alma's general customer conditions. In particular, you can only pay in installments for purchases between 500 € and 2 500 €. The fees applicable to this payment method are, for each transaction, 1.60% of the transaction amount.
-Paypal
- Gift card:
If you have a physical or dematerialized gift card, you can select the payment method: Gift card and enter the number of the card as well as the 4-digit code that was given to you to pay. You will then be able to complete the payment method of your choice.
Gift cards are valid for one year.
- Bank transfer



5. DELIVERY
Small size works : 13x13 cm ; 19x19 cm ; 25x25 cm ; 36x36 cm
Orders placed before midnight (Paris time, GMT+1h), from Sunday to Monday, excluding holidays, are shipped the next business day. All works ordered are sent in a single order.
The transport time after shipment is 3 to 5 working days in France and 4 to 10 working days for other destinations. This time may vary depending on the country of destination and the delivery method chosen (Chronopost being the fastest). The delivery will be made to the address you will have indicated on the order form.

The transfer of risks concerning the works of art purchased takes place as soon as they are given by Carre
d'artistes to the carrier.

The works of art large format: 50x50 cm; 80x80cm; 100x100 cm
The orders of works of large format require a treatment of 7 to 15 days with reception of the payment.

The transport time after shipment is 3 to 5 working days in France and 4 to 10 working days for other
other destinations. This time may vary depending on the destination country and the delivery method chosen (Chronopost being the fastest). The delivery will be made to the address you will have indicated on the order form.

The transfer of risks concerning the works of art purchased takes place as soon as they are handed over by Carre d'artistes to the carrier.

Reserve at the time of the reception of the works
It is up to you in the event of lack or damage, to emit precise and detailed reserves near the conveyor, by making appear "under reserve" on the delivery slip, in order to profit from the contracted insurance.
It is necessary to transmit by fax or email the list of damage to Carre d'artistes no later than 72 hours after delivery and the copy of the voucher indicating the reserves.



6. RIGHT OF WITHDRAWAL: REFUND - ON THE INTERNET ONLY
If your artwork does not meet your expectations, do not worry. You have 30 days from the reception of the order to return the product in its original packaging. The price of the painting(s) will be refunded as well as the return shipping costs, in Metropolitan France.

Not valid for orders of personalized works.

To know more about it

The return is to be made to Carré d'artistes - customer service - 230 chemin des valladets, 13510 Eguilles.
We undertake to reimburse you within 15 days of receipt.

In the case where the order is a gift, it is the sender who will receive the refund of the order. The type of refund you receive will depend on the method of payment for the gift.

The seller reserves the right to refuse any order for legitimate reasons and, in particular, if the quantities of products ordered are abnormally high for buyers with the status of consumers.



7. CONSUMER WARRANTY
In the event that the delivered works have one or more hidden defects, you must send them to us in their original
in their original packaging and within 30 days from the date of delivery.
delivery. Carré d'artistes is committed to reimburse you. The return is free by Colissimo in France
Metropolitan France.


8. RIGHTS ON THE WORK AND INTELLECTUAL PROPERTY
The artist remains the owner of copyright. The rights of representation and reproduction of works on the site www.carredartistes.com belong to their authors and Carré d'artistes. It is necessary to have their joint authorization for any exploitation of these rights.
All elements appearing on the site are protected by copyright, trademark law and any other intellectual property law.
No reproduction and / or adaptation can be made without the permission of Carré d'artistes.


9. COMPUTER NETWORKS / TELECOMMUNICATIONS
You declare that you are aware of and accept the specific characteristics of computer and telecommunications networks. In particular, the seller cannot be held responsible in the following cases, without it being a restrictive list:

- Interruption of the networks, delays or delays in the routing of electronic messages or any other data
- Hardware or software failures
- Malicious acts, data theft, computer viruses, inadequate protection and backup measures
- Errors of manipulation, misuse of hardware and software
- Loss of data and/or transactions, business interruptions or other losses of a pecuniary nature that may result
- Problems related to the content of Internet sites, e-mails and all information transmitted by the networks
- Misuse or malicious use of data, texts, images or information
- All cases of force majeure, unforeseeable events or any other causes not depending on the deliberate will of the seller.


10. CONFIDENTIALITY RULE
To place an order, you are required to communicate certain information to us which will be
will be subject to computer processing. By confirming your order, you allow us to process your file. In accordance with the law of January 6, 1978, you can access this information, ask for their modification or rectification or demand to no longer appear in our database by sending us an e-mail to: contact@carredartistes.com



11. APPLICABLE TEXTS - JURISDICTION
This contract is subject to French law. In the event of a dispute arising from the present contractual
contractual relationship, the user and Carré d'artistes undertake before any legal action to seek an amicable solution.
In case of dispute, you can go to the clerk of the court nearest your home.

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