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The automated processing of personal information has been declared to the Commission Nationale de l'Informatique et des Libertés. In accordance with the law of January 6, 1978, as amended by order no. 2018-1125 of December 12, 2018, and EU Regulation 2016/679 ("RGPD") you can access this information, request its modification or rectification or demand that it no longer appear in our database by sending us an e-mail to: "bonjour@carredartistes.com".

You can also consult or modify your personal data in your customer account at www.carredartistes.com.


1. Scope of the privacy policy

CARRÉ D'ARTISTES attaches the utmost importance to the protection of privacy and personal data collected from its users.

This privacy policy (hereinafter the "Policy") applies to all users (hereinafter "You" or the "User") of the https://www.carredartistes.com/ website (hereinafter the "Website") published and operated by CARRÉ D'ARTISTES, a société par actions simplifiée (simplified joint stock company) with capital of €479,400, having its registered office at 230 chemin des Valladets 13510 Eguilles, registered with the Registre du Commerce et des Sociétés d'Aix-en-Provence under number 437 656 051 (hereinafter "We" or the "Company").

The purpose of the Policy is to provide the User with simple, clear and complete information on how we process and use their personal data.

The Policy covers the various operations carried out as part of the User's browsing on the Website.

2. Data controller

As part of its activities and the operation of the Website, the Company processes the User's personal data.

For all of these processing operations, CARRÉ D'ARTISTES acts as the data controller within the meaning of the regulations applicable to personal data and in particular the RGPD.

3. Means of data collection

The nature and quantity of personal data collected by the Company vary according to the purpose of the processing. In general, the Company collects data concerning You:

  • When You make a purchase. Certain information is necessary for the completion of Your order. We may also collect information that enables us to meet our own legal or regulatory obligations;
  • When You create Your online account, You provide us with a certain amount of data, necessary to identify You, such as Your last name, first name, date of birth, telephone number, etc. ;
  • When You take part in a competition or prize draw, when You fill in an entry form;
  • When You contact Us using the contact form available on our Website. We need a certain amount of information to respond to your request;
  • When You browse our Website, we collect data related to your browsing, such as your shopping cart or automatic connection to your account. For more information on cookies, see our Cookie section.

4. Data collected, purposes and legal basis for processing

CARRÉ D'ARTISTES collects data for specific purposes. The following table lists these purposes and the data collected for each of them. It also informs you of the legal bases that allow us to carry out this processing.


Collected data

Legal basis for processing

Customer account creation and management

Data collected when creating a customer account on the website

  • First and last name
  • E-mail
  • Country of residence
  • Telephone number
  • Date of birth

Contract performance: to create your account and manage your business and transactions with us

Order management

Process and track your orders.

Transmit necessary data to our partners and suppliers

  • First and last name
  • E-mail
  • Telephone number
  • Mailing address
  • Country of residence

Contract fulfilment: to manage any contact you have with us regarding your order

Manage contact requests

Respond to your requests and direct you to the appropriate department

  • First and last name
  • E-mail
  • Telephone number

Legitimate interest

Newsletter subscription

Send you information about our latest news

  • E-mail


Follow-up marketing communications

Send you commercial communications and promotional offers tailored to your preferences

  • E-mail


Statistical analysis

Carry out audience analysis or statistics on your operations in order to adapt our communications or measure the effectiveness of our communication operations

  • Civility
  • Country and language
  • Date of birth
  • Order data


Tracking your online browsing

Use of cookies to ensure that our website functions properly, to produce statistics, and to tailor our communications to your profile and browsing habits.

  • IP address
  • Connection data
  • Pages viewed
  • Connection time
  • Ads viewed



5. Profiling

When We send or display personalized communications or content, We may use certain techniques referred to as "profiling" (defined as any form of automated processing of personal data consisting in using this data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict elements concerning the personal preferences, interests, financial situation, behavior, location, health, reliability, or movements of this natural person). This means that We may collect personal data on the basis of your consent concerning you in the various scenarios mentioned in the table above. We centralize this data and then analyze it to evaluate and predict Your personal preferences and/or interests.

Based on this analysis, We send or display communications and/or content tailored to Your interests/needs.

You have the right in certain circumstances to object to the use of Your data for "profiling" purposes under the conditions set out in Article 10 "Your rights".

6. Data retention period

We will only retain your personal data for as long as is necessary to fulfil the purpose for which it was collected or to meet our legal obligations.

  • Where You have consented to receive commercial prospecting messages, We retain your personal data until You request to no longer receive commercial prospecting via an unsubscribe link or an express request.
  • Contractual documents are kept for a period of FIVE (5) years, and invoices and other accounting documents for TEN (10) years, in order to meet our contractual obligations, particularly in tax matters.
  • If you create an account, we will keep your personal data until you ask us to delete it.
  • Cookies are kept for a maximum of THIRTEEN (13) months from the time the cookie is deposited.
We may retain certain personal data in order to meet our legal or regulatory obligations, to enable Us to exercise our rights (for example, to bring an action before any court) or for statistical or historical purposes. In this case, all measures are taken to ensure data security. When we no longer need to use your personal data, we will delete it from our systems and files, or anonymize it so that it can no longer be used to identify you.

7. Data security

The personal information you entrust to CARRÉ D'ARTISTES is stored on the secure servers of our hosting company OVH (excluding bank details). Access to this information is protected and limited to the registration and processing of your orders, and to statistical operations enabling us to improve our services.

Our website uses the SIPS ATOS secure payment system and the SSL (Secure Socket Layer) encryption system, which ensures the protection and confidentiality of commercial transactions and information exchanged when paying by credit card.

CARRÉ D'ARTISTES is committed to protecting its customers' personal data against loss, destruction, alteration, unauthorized access or disclosure. To this end, we implement the appropriate technical and organizational measures, with regard to the nature of the data and the risks that their processing entails, to preserve the security and confidentiality of your personal data.

These measures may include practices such as limited access to data by service personnel, contractual guarantees in the event of recourse to an external service provider, privacy impact assessments, regular reviews of our practices and procedures, physical and/or logical security measures (secure access, authentication procedures, back-up copies, antivirus software, firewalls, etc.).

CARRÉ D'ARTISTES reserves the right to keep certain data in order to justify, if necessary, the perfect execution of its contractual or legal obligations.

Data stored in this way will be limited to what is strictly necessary for the operation of the service.

8. Data recipients

Depending on the purposes for which your data was collected, and only if necessary, some of your data may be communicated to the service providers we use to provide our services. We only provide them with the information they need to perform the service and ask them not to use your personal data for any other purpose.

  • To organize the delivery of your order, we use carriers that require your personal data to ensure delivery.
  • To make payments on our website and to combat fraud, we use payment service providers.
  • To carry out advertising, marketing and sales campaigns, analyze their effectiveness and manage your requests or complaints, we use the services of advertising, marketing, social networking and digital agencies.
  • In general, we use service providers to provide a number of IT services. These include suppliers of platforms and hosting services, providers of maintenance and technical support services for our databases, etc.
  • To meet our own legal obligations. In certain cases, We may be required to communicate personal data concerning you, in order to comply with our obligations with regard to the law or regulations. We do not offer or sell your personal data.

9. International data transfers

The data We collect from You may be transferred to, accessed from and stored in a country outside the European Economic Area (the "EEA"). It may also be communicated to service providers located outside the European Economic Area.

Your data will only be communicated to third parties based outside the EEA in the following cases:

  • When the transfer is necessary for the performance of your contract. This is the case, for example, when we send your personal data to the country or countries of destination. We may also be required to disclose some of your personal data to government authorities abroad.
  • When the transfer is supported by adequate legal guarantees. These guarantees include, for example, the European Commission's standard contractual clauses, which commit the service provider to respecting all measures necessary to ensure data security and confidentiality.

10. Your rights

In accordance with the RGPD relating to the protection of personal data, You have a number of rights concerning your personal information. You can exercise these rights by contacting the data controller or Mrs/Mr Firstname Lastname , in the capacity of data protection delegate appointed by CARRÉ D'ARTISTES:

➜ By e-mail with the subject line "PERSONAL DATA" to the following address: bonjour@carredartistes.com ;
➜ By post with the subject line "PERSONAL DATA" to the following address: CARRÉ D'ARTISTES, 230 Chemin des Valladets, 13510 Eguilles, France
  • Right of access - You have the right to request access to the personal data that We hold about you and to obtain a copy of it. In order to comply with your request, We will ask You to prove your identity.
  • Right of rectification - If You find that any of the data We hold about You is inaccurate or out of date, You may contact Us to request rectification.
  • Right of deletion - You have the right to request that your data be deleted from our systems. Unless We have a legitimate reason to continue processing or storing it, We will do Our utmost to comply with your request.
  • Right to data portability - Under certain conditions, You have the right to receive all the personal data You have provided to Us in a structured format, and also to require us to transfer it to another controller if this is technically feasible.
  • Right to restrict processing - You have the right to restrict processing of your data if: You dispute the accuracy of your personal data, until We have taken sufficient steps to correct or confirm its accuracy; We no longer need your personal data for the purposes of the processing, but You need the data to bring, assert or defend against legal claims; or You have objected to the processing on grounds relating to Your legitimate interests pending verification of whether Our legitimate and compelling grounds for continuing the processing override those interests.
  • Right to object to processing on the grounds of legitimate interests.
  • Right to withdraw your consent at any time. For example, if you do not wish to receive electronic marketing communications that you previously received, you can change the settings in your customer area, use the "unsubscribe" link provided in our e-mails or contact us directly.
In the event of refusal or absence of response from CARRÉ D'ARTISTES within a period of THIRTY (30) days following receipt of the request made, the User is also informed that he/she has the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés either :

➜ Via the following URL www.cnil.fr ;
➜ By post (3 place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07)

By accepting the present Policy, the User acknowledges that when browsing the Website, a Cookie may be automatically installed on his/her browser. Cookies are "text" files sent by our site to your browser and stored on your computer. The www.carredartistes.com site uses a cookie in the following cases:

  • facilitate your connection to the customer account by automatically recognizing you. This is only possible if you have requested this by ticking the appropriate box.
  • allow you to retrieve the contents of your basket up to 90 days after your visit to our website.
The cookie only records your actions on the www.carredartistes.com website. It does not allow us to know which other websites you have visited or will visit in the future. You have the option of deleting your cookies. However, each time you visit www.carredartistes.com a new cookie will be set.

Cookies are "text" files sent by our website to your browser and stored on your computer. The www.carredartistes.com website uses a cookie in the following cases:

• facilitate your connection to the customer account by automatically recognizing you. This is only possible if you have requested this by ticking the appropriate box.

• allow you to retrieve the contents of your basket up to 90 days after your visit to our website.

The cookie only records your actions on the www.carredartistes.com website. It does not allow us to know which other websites you have visited or will visit in the future.

You can delete your cookies. However, each time you visit www.carredartistes.com a new cookie will be set.

Manage my cookies:

Internet Explorer

1. In the "Tools" menu, select "Internet Options".

2. In the "General" or "Browsing history" tab, click on the "Delete cookies" button and confirm.


1. In the "Tools" menu, "Internet Options" submenu, select "Erase my traces".

2. Select "cookies" and validate


1. In the "settings" menu, select "history".

2. Check the "Delete cookies" box and confirm.


CARRÉ D'ARTISTES uses cookies belonging to the following categories:

• functional cookies: These are cookies that allow CARRÉ D'ARTISTES to personalize your experience on the Website.
• analytical cookies: These are cookies that enable CARRÉ D'ARTISTES to track website usage and performance.
• cookies from third-party applications: The CARRÉ D'ARTISTES website uses certain modules that may assign cookies when browsing our web pages.

Identification of the list of cookie providers:

  • Google
  • Microsoft
  • Dialog Insight
  • Sendinblue
  • LinkedIn
  • Pinterest
  • Meta
  • TikTok
  • Solusquare
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